We develop / build successful automotive BDC’s and improve existing ones. With over 15 years of experience in the automotive industry our team of experts have a proven track record that gets results!


Proven Results

With over 15 years experience in the automotive bdc space we can create a custom strategy to build or improve your BDC department. 

Maximize Lead Potential

When the correct processes are in place the potential for closing lead appointments grows expotentially using the knowledge and expertise we can provide!


Increase ROI

When incoming leads are correctly handled it can dramatically increase floor traffic which will lead to more sales!


Synergist Digital Media will create and strategize a plan to develop an onsite BDC department for your dealership or take your existing department and skyrocket its success!

Why develop and implement a BDC for your business?


Automotive BDC (Business Development Center) specifically refers to an in-house call center staffed with customer service representatives responsible for every customer touch-point, managed by the Dealership who handles their customer contacts, service, follow-up, and lead generation.

In today’s market, you need a solid and sustainable plan to develop new business for your organization while managing your current customer base. The BDC has truly become a necessary part of the Auto Industry, and is quickly being recognized as beneficial in other industries as well.

A strong and concise BDC strategy will include:

  • Increased profitability and ROI
  • Creating an optimized web presence while driving relevant traffic and leads to your organization
  • Increased customer retention and satisfaction
  • More units sold and increased service appointments

We are one of the leading companies that has a proven track record with specialists who have not only developed automotive BDC’s but have worked in them in the past as well!  This level of understanding is what gives us a holistic approach of best practices and procedures to help your dealership or organization grow!

With over 15 years of experience Synergist Digital Media has delivered unprecedented service and knowledge to many dealerships and businesses in other industries. With a conversion increase average of 35% within 6 months of launch, organizations large and small have increased profits and streamlined their sales processes.

  • Custom processes and follow-ups specific to your organizations needs
  • Recruiting, hiring and on-boarding personel to run the department
  • Training current employees with a certified coach to maximize conversions and leads
  • Create personalized marketing strategies to maximize current advertising spends
  • Audit current advertising spends to cut costs or re-allocate
  • CRM training on most popular platforms
  • Management training

Get Started Today!


Let’s get together and make it happen! Email or call us for a free consultation!

Frequently Asked Questions

How long does it take to set up a new BDC department?

Depending on the size and needs of a dealership it will usually take about 6 weeks.  We handle everything from the lead process inside the BDC department, hiring the right team and training management / sales floor.  Once the department is up and running you will be assigned an account manager who will follow up monthly and recommend changes based on performance for 1 year.

How long does it take to restructure or improve an existing BDC department?
The time it take will vary greatly from dealership to dealership. We approach each client as if they are starting new – we take anything that is currently working and apply it to our proven strategies for a truly customized and effective process. Average time is 6 weeks.
Do we get a monthly performance report?

Absolutely!  We pride ourselves with our integrity and the fact we keep everything transparent and available to you.  Our reporting tools are all 3rd party so theres no worry that the numbers are being changed in any way.  Its one of the many things we do that sets us apart from other digital marketing agencies.

What type of service contracts do you have?

We offer 12 month contracts.

What happens if we dont see results?

Unfortunately this can happen if the market or consumer behaviour changes. When preparing your department strategy we make every effort to ensure we are “ahead of the curve” when it comes to the e-commerce landscape of the automotive industry.  If, in the very rare instance, the department is not seeing the desired goals we will alter our strategy and increase efforts at no additional cost to you.  We succeed only when you succeed!


1735 Market St
Philadelphia PA, 19103

Tel. 888-796-7478



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